Saw a great looking Ball Fireman Racer I have been lusting after on the Sutor House website and reached out inquireing about a few questions I had on the bracelet . Got a quick reply answering my question and decided to see if a trade might be possible on a TAG Heurer I owned and wasnt as in love with anymore. Norm asked me to send some pics and quickly anfter sending them we agreed upon a trade and all the details. Sent my watch to him and he shipped his watch the same day! Two days later an absolutely gorgeous Ball arrived at my business.
Just a fantastic man to work with and I will be keeping my eye on The Sutor House website in case another time piece I cant live without shows up! Norm is just a great guy to do business with and I will defiinately do so again in the future!
I have bought and traded several watches with Norm for over four years now. The watches I have received from him have always exceeded my expectations. On a personal level, his customer service is outstanding. He is quick to respond to inquiries, fair, honest, and direct. I consider him a friend who helps me with my watch obsession and I highly recommend him!
Norm is the best. Very quick to respond and definitely knows what he is doing. Whenever I am buying or selling a watch in the future. I’m calling him first.
The BR 03-94 Horolum I purchased from Norm is absolutely fantastic. It is pre-owned with Norm’s promise that it would be in excellent condition. And that it is. I also need to say that, of all of the watch dealers I have transacted with over the years, I rate Norm’s personal service at the top of my list. He was even willing to give me his advice about different watch I want buy but from another party. That’s how good he takes care of his customers. And I will be a repeat customer.
Have purchased a few watches from Norm in the last few months. Always has been amazing to deal with. Very fair on pricing and if any issues occur he is extremely helpful. Will buy more in the future. The best person I have delt with in the watch industry. Thank you
Once again Norm for making my purchase a fanatic experience !!
Norm was fantastic to work with. We agreed upon a price for the watch that I wanted to sell. I shipped the watch, Norm received it, and literally minutes later, I received the money. Just wow!
I have watched this website for a couple of years and decided it was time to trade some watches. Any how I contacted them and Norm was super fast to respond! We made a trade and the watch was exactly as described and he did an fantastic job of keeping me up to date. I am looking forward to doing more business with him!
Norm was by far the most efficient buyer I’ve dealt with. No hassle just great straightforward communication and swift payment. Next time I’m in the market for a watch I know where I’m going.
Norm has a great website. Better than Chrono 24, and more efficient. Stuff stays in the US, and not outside. Squale is a great diving watch, and wish I new of them sooner. I think I did, but overlooked them for some reason. A well built timepiece. Other than Seiko, best bang for the buck.
Judging from the reviews, Norm gets a lot of repeat business. I happened across him on eBay and found out that my son, the watch collector, is a frequent flyer at The Sutor House. Small world. I was very excited when my two pre owned purchases arrived today. Honestly, it was like opening up a new watch. They were in mint condition, obviously cared for with a great deal of pride in the process and the product. I look forward to working with Norm again soon. This could be addictive.
Just received my latest purchase from Norm and The Sutor House – a Vintage VDB Historical Aqualung. Over the years I’ve traded, sold and purchased many watches from Norm. Lke so many others, I deal with Norm because of his outstanding customer service, quality and range of timepieces, and his passion for horology, which I’ve called on many times when seeking advice about a potential purchase. I highly recommend The Sutor House.
I have done business with Norm multiple times and each time the experience of buying or selling my collection was amazing!. He is very honest and actually provides a lot of guidance around buying a watch which is to me is absolutely important. I will keep coming back for buying more in the future. I highly recommend doing business with Norm.
Have bought, sold and traded watches with Sutor House. A perfect and professional experience every time. I can highly recommend this company to any purchaser. Keep up the great experience. I will be doing business again. Cheers
I had a fantastic experience purchasing a watch from The Sutor House. Norm, provided exceptional service, ensuring a smooth transaction. The watch arrived promptly and in perfect condition. I appreciate the attention to detail and professionalism, making it a pleasure to do business with them.
Norm is amazing to work with! He answered all my questions quickly and clearly walked me through the trade in process. The Corrigia 01 Bronze that I received was expertly packaged and is truly amazing. The watch was is mint condition and was exactly what I was hoping for. I high recommend Norm and look forward to working with him again in the future.
Amazing experience over the last week here working with Norm.
Engaged him on trading in a few watches of mine that were not getting wrist time at all. He offered me a VERY fair trade-in value to apply towards the lovely Tudor S&G Black Bay Chrono.
VERY happy with my purchase, and 100% will be coming back to work with him again.
Great selection, easy to talk with, and shipping was fast and easy!
I’m not sure I can say enough good things about Norm and the Suter House. It is such a pleasure to buy and sell watches with Norm. His knowledge about watches, appreciation for the idea of collecting timepieces and honesty in all dealings is rare these days. Not to mention solid communication.
I recently had to make some tough choices to part with some of my collection. Norm made it easy and offered a more than fair price.
I highly recommend The Suter house when looking for that special piece to add to your collection.
First time at The Sutor House but I’m sure it won’t be the last! Bought a beautiful JLC Reverso Gran Sport from Norm. A full set with original box and papers in mint condition. It all arrived exactly as described and Norm was willing to help out a little with the price but still deliver it to my door with 2 day shipping. Very happy 🙂
Just wanted to take the time out to let everyone know what a fantastic experience it was doing business with Norman. He took the time out to show me multiple pieces that I was interested in, all while having friendly conversation, in a zero pressure environment. I am lucky enough to live within driving distance of his operation and would absolutely recommend purchasing from Norman and absolutely will do so again. On top of his great selection and customer service, he also has the nicest business card I have ever seen. Thanks Norman, I hope to come back for that other piece in the near future.
I ran across this website from Chrono24. I was looking to part with some very nice pieces I had, so I reached out on a whim. Not only was Norm professional and very knowledgeable, he genuinely cared about the experience. In a few short conversations, he taught me a lot about timepieces and what I exactly had in my hands. He was not only fair on price, but timely with his payment. The transaction went flawlessly and I cannot thank him enough!!! Norm is simply the best!!!!
What I love the most about dealing with Norm is that he’s always consistent and replies promptly (even on weekends!). He’s helped me source a lot of watches through both trades and sales and he’s just a stand up guy who’s honest and gets the job done. Both parties are always happy and I appreciate that! Here’s my latest piece he helped me out with 🙂
Absolutely the best watch buying experience I’ve had !! Was unsure about which watch to buy from Norm. Chose one and a few days later ended up deciding on another watch. Norm was extremely helpful with my decision making. His trade in value was very fair and the buyers experience could not be better. Will definitely buy again in the near future!!! Thank you Norm for such a fantastic buying experience.
I can highly recommend working with Norm from Sutor House. Timely feedback on pricing, fast shipping, and great communication throughout the process. I was looking for a very specific type of piece to round out my collection of dive watches and Norm made it happen all within less than a weeks time from our first email exchange.
I came upon The Sutor House / Norm as he was selling a used rare Panerai (complete set with papers) that’s difficult to source. I’m pretty comfortable making large ecomm purchases, but always a little nervous when it’s not a “corporate”-type entity. I checked out Norm’s reviews on here + eBay and everyone spoke so highly of him that I decided to do it. The communication was fantastic. We got a deal done within an hour on a Sunday afternoon; the watch was out for delivery on Monday, and received the next day in Miami. I could NOT have been any happier when the well-packaged watch arrived!
Listed “as-new” I naturally assumed some grade inflation (and pics are often difficult to truly decipher) but this was truly as-new… not a scratch, blemish or chip on anything. Absolutely beautiful! So pleased with the purchase and would definitely work with Norm again (and hope I do). Amazing experience start to finish!
Absolutely brilliant! Norm is AWESOME to work with, very knowledgeable and caring. I purchased 2 watches, IWC and Oris, both were in immaculate condition. Norm truly cares about customer satisfaction and experience. The communication was day, night, weekend, it didn’t matter, Norm was there for my MANY questions I had. Love my experience and am a customer for life.
Norm was terrific to deal with – fair, helpful and knowledgeable. I traded 2 of my watches for 2 Cartiers with a very strong personal reason for doing so and I am very satisfied with the outcome. Looking forward to our next transaction.
I highly recommend Norm and the Sutor House for your watch collecting needs, or in my case, obsession. For approximately half a decade, I have bought watches from Norm, traded watches with Norm, and sold watches to Norm. He is courteous, fair, and at this point, I honestly consider him a friend. He’s helped me acquire grail watches either through sale or trade, and I can’t thank him enough. I highly recommend Norm and the Sutor House! In uncertain times, he is honest, fair, and appreciative of his customers. Thanks Norm! Until next time, I for one appreciate you and highly recommend you!
Dealing with Norm was the smoothest watch buying transaction I’ve ever had! The watch was even better than in the photos, and it got here fast. Repeat customer for sure! Don’t hesitate to do business with Norm!
I have done sales and trades with Norm several times now and am always pleased. He has amazing pieces, great communication and fast secure transactions. He’s a true gentleman!
Until next time….
The Sutor House is an excellent business to deal with! I’ve bought multiple pieces from Norman! Great business man and an absolute pleasure to deal with. Customer service is slipping in todays world. Here is stands strong. Lightning fast responses and great after purchase attention to detail. I own a lot of timepieces and I’m glad I’m a returning customer here. No glorified talking up here! The pieces are as described and if you want to have a care free experience from start to finish you know where to shop! The photo is the most recent purchase of multiple here!
I have bought and exchanged at least 1/2 dozen watches with Norm and what I can say is that it is ALWAYS seamless and fair!
Plus, he has some great watches in great condition and typically with paperwork. Never any surprises and a pleasure to deal with Norm!
Reading the other reviews – it looks like others feel the same… 👍🏻
Sold a watch to The Sutor House. Norm was responsive and process was seamless on selling to them. Within 24hrs had a quote. Shipped the watch to them and next day had the payment in my account. Overall smooth experience and would consider Sutor House if I was looking to sell another piece.
This is the first watch I bought from Norm. The short answer is excellent service, prices and Norm is a real professional. I have been looking for a Seiko Prospex Transocean Chronograph. Most of the pre-owned ones I have seen are in Japan, no go for me for watches. I saw a black face on his site on sale, used and looked perfect, so I bought it. I then emailed Norm to see if he had the blue face I wanted. He did, he changed the order, I paid the difference and the next day the watch shipped out by fedx. The Sutor House is my first stop.
My second purchase from Norm, excellent transaction again. A fair trade-in value was given (better than most, I might add.). Just another pleasurable deal.
So I have been doing business with Mr. Sutor for just over a year now and I have nothing negative to say whatsoever. From watch trades, outright sales, or just sharing interest in interesting timepieces the experience is nothing short of flawless. I’d highly recommend you consider The Sutor House for your next watch related endeavor. Whether you’re buying, selling, trading, or just browsing you’ll leave feeling comfortable and satisfied.
Just completed my first purchase with Norm, and I couldn’t be happier. Sometimes it seems like customer service is a lost art, but not at the Sutor House. I’d been looking for a specific Stowa flieger for several weeks when I came across one on the website. I sent an inquiry about the piece and put a kettle on for tea. Before the water had finished boiling, Norm had messaged me back. By the time the cup was done steeping, we’d agreed on a very fair price for purchase and shipping. I remitted payment in the evening on the West Coast, and before I was awake the next morning, Norm had already shipped and emailed the tracking number. Watch arrived on time, perfectly packed, and exactly as advertised.
My only complaint is that Norm made the process so smooth and easy, I’m probably going to buy more watches that I really don’t need!
What a great way to buy a watch. Norm at The Sutor House made the process easy and fast assisting me via text as I navigated PayPal
to make the shipping deadline on a Wednesday
afternoon..in order to receive my watch before the weekend. He went above and beyond to help this first time customer. I look forward to working with Norm again soon!
I purchased a Ball watch from The Suter House. The transaction went through seamlessly, and it was a pleasure dealing with Norm. I spent quite a long time comparing the watches available on the site where there is ample info. I won’t hesitate re return to the business next time a I looking for another watch.
I just completed a trade with the Sutor House and couldn’t be happier.
Norm was an absolute pleasure to deal with. His offer for my two trades was very fair, he was incredibly responsive to all of my messages, and my new watch arrived very quickly and in superb condition. From the initial inquiry, the entire transaction was completed within one week including transportation time from across the country. Incredible!
I would not hesitate to make another purchase from Norm and the Sutor House. I have enjoyed this hobby for over two decades and have purchased from multiple dealers. I am happy to share that this has been one of the best and smoothest experiences that I have ever had.
A real pleasure working with Norm (for the third time). The first time was a straight sale. The second time, I traded in a couple of watches and received a beautiful watch plus some cash back in the transaction. This transaction also included trading two watches for one, with a little cash on top from my side. All transactions have been smooth, start to finish, with super quick shipping. The Omega watch I received is exceptional… just as described.
I was looking to reduce/condense my collection and trade out 11 watches. Norman was the only dealer out of maybe 25 I contacted that gave any real time. He gave me a trade price, but I couldn’t find a watch to trade for, but I would check back…then I forgot… Came back months and months later and found one! Emailed Norman and we agreed on a trade, 8 for 1. And he stayed true to a value that was many, many months old and the market changed. I don’t think another dealer would do that, but I felt he sincerely wanted to make the customer happy. He was under no obligation to stick with an old quote. It was a Win/Win. And I LOVE my Panerai Destro 368. Thank YOU Norman. Appreciate the GREAT service!
It was a pleasure to deal with Norm from initial trade in discussion to delivery of Boldr Carbon watch. The communication and service provided was excellent, I will not hesitate to use Sutor House again.
First purchase from Norm. He had excellent communication and the watch arrived in mint condition. He packed and shipped it priority. Thanks for the great transaction. It won’t be my last !
Found Sutor House online while searching for a specific Linde Werdelin. Dealing with larger amounts of money for any good online can be scary, even I was apprehensive, however, after reading through reviews both on his site and eBay page, I decided to give it a shot.
Norm is a professional in all aspects, he was in constant communication through the whole process with great transparency, putting me at ease with my purchase. I will definitely be doing business with him again and will recommend him to friends and family.
A real pleasure working with Norm (for the second time). The first time was a straight sale. This time around I traded in a couple of watches and received a beautiful watch plus some cash back in the transaction. The transaction was smooth, start to finish, with super quick shipping of my Steinhart and receipt of payment. The watch received is exceptional… just as described.
Just completed another trade with norm. I have bought from, and sold to norm over the years.
His prices are fair. His shipping is amazing. His communication is second to none.
He has taken the time to ship to Australia. And has explained things that I didn’t have any experience with.
Norm is a true gentleman of the hobby.
I have no hesitation saying that norm and I will do business again in the future.
I found Sutor House online and have been absolutely blown away by Norm’s business ethic’s and honesty. It has been a pleasure doing business and hope to do more with Norm in the future. Thank you
I have sold multiple watches to Norm and am always very pleased with the communication, price offered and prompt payment. If I wasn’t trying to thin my collection I’d be buying more than I sell, he has a great selection. Highly recommended!
On my way to finding watches that I could really bond with I collected a lot of beautiful watches. When I decided to trim the collection, I reached out to Norm. He was tremendously helpful and offered a more than fair price. He kept in communication and made the transaction happen quickly and easily. I look forward to doing business with Norm again.
Just acquired the “holy grail”panerai!
The A series pam 001 1997 luminor marina in beautiful condition and norm made it possible. Once again thanks norm.
That fact that hes open to trades where other dealers arent is a massive bonus!!! His customer service is top notch. Im 2 for 2 with norm. Thanks again!
I have bought multiple watches from Norm and traded several watches for cash and trade over the past half of a decade. He’s quick to respond, fair, and a great guy to work with on getting your dream watches. I highly recommend the Sutor House. Norm is a good guy who cares about customer service, earning loyal repeat customers, and he is also very knowledgeable about many diverse watches, micro brands, and collectors needs and quirks. Norm, thanks for your trust and the watches. I appreciate you!!!
My review is about trust. I sent Norm 2 watches for trade, and he sent me the watch that I traded for without even seeing the watches. no one in this business does that, and I can appreciate his dedication to his customers. Norm is a credit to our watch community. Thank you Norm for being there for me.
Norm and I quickly came to an agreement on a multi watch deal and there were no surprises. I sent him the watches to review and assess and we successfully came up with a trade vale which I applied to his inventory. The watches arrived on time and in expected condition.
I had several loved, but unfortunately rarely-worn, watches that needed new homes. I found Sutor House and had a great experience all around. Norm was terrific to deal with: he always responded quickly, answered all my questions, offered a fair price, and turned around payment to me immediately. Working directly with Norm was so much easier and faster than going through the hassle and risk of selling each of these watches myself to private buyers. I definitely recommend Norm and Sutor House!
Save Norm and Sutor House in your contacts list because you will want to do business with him again. Been collecting and trading for years online and I can say this was one of the easiest and most rewarding experiences I’ve had. Very happy.
Transacting watches online is a treacherous journey, particularly when you live outside the USA and Europe. You need trusted advice on your watch. You also need know-how on international shipments, paperwork and banking. Norm and The Sutor House proved themselves top of the game. Would recommend. Will use again.
Very smooth transaction on a watch I’ve been hunting down for many years. Great very fast communication, fair prices on my trade and prompt shipping. I wish more dealers could be this professional and friendly. Will definitely keep your site on my bookmarks bar for future purchases.
Sold Norm a collection of 11 watches. Great communication. Fantastic service and a great offer on my watches. Highly recommended, can’t wait for our next deal!
I was in search of my holy grail watches, and I discovered Norm and Sutor house website. Norm had my Grail Crepas L’Ocean and Oris Chronograph watches. We discussed options and how to proceed forward. Norm gave me many options and bent over backwards to work with me. When you find a business owner who goes out of their way to make sure your buying experience is amazing especially for high quality watches you appreciate them and their professional nature.
Norm goes out of his way to make sure you understand what you’re purchasing and gives advise which helps when you’re trying to figure out the best watch for your money. Buying from Norm and Sutor house is like buying a Ferrari from your mom and dad. You know they won’t over charge and they love helping you out that is what Norm does.
Buying these two watches has been the best watch buying experience I have ever had, and I have bought many a high-end watch.
I contacted several vendors that dealt with vintage and unusual watches trying to determine the value of a watch I received through an estate. Norm was the only person to responded with information and an offer. His communications and transactions were seamless. I would recommend his services.
I have bought a number of watches from Norm, always at a great price and excellent service. Top notch quality, secure shipments. You can’t go wrong. It’s the first website I open in the day to see how I can expand my collection and deplete my bank account.
Have done business with Norm several times and have found it pleasurable each time. Have gotten knowledgeable input and each transaction has been without flaws. For buying or trading he is one of the first I look to.
Sutorhouse is the place to go for your next watch. I have purchased/traded for 3 of their watches and they are exactly as described and packaged and shipped perfectly. I believe this is the beginning of a beautiful relationship!
Being several thousand miles away should not deter you from dealing with Norm. I live in he UK and Norm facilitated a swap for a watch I had wanted for quite some time. Norm has a deep understanding of customer requirements and works hard to reach a mutually beneficial relationship.
I for one would recommend him and would even consider him a friend of mine now.
As you can imagine, any online purchase is inherently risky. Making a high dollar purchase further complicates matters. Several weeks ago I made an online purchase with trade via The Sutor House. As you can imagine, sending money plus watches for trade with nothing in return at the time of the transaction can be unnerving. Norm Sutor hand held me through the entire process, start to finish. Upon receipt of money and trade, I received my watch in short order. The watch was perfect and the entire transaction was seamless. So much so, I ordered another watch!!
If you are contemplating an online purchase and have any apprehensions, I highly recommend you give The Sutor House a close look. They are honorable, have great integrity and they have great products. You will not be disappointed.
Thank you Norm for the smooth international transaction. Couldn’t be happier with the watch. Cheers, L
Ball Fireman Racer
Saw a great looking Ball Fireman Racer I have been lusting after on the Sutor House website and reached out inquireing about a few questions I had on the bracelet . Got a quick reply answering my question and decided to see if a trade might be possible on a TAG Heurer I owned and wasnt as in love with anymore. Norm asked me to send some pics and quickly anfter sending them we agreed upon a trade and all the details. Sent my watch to him and he shipped his watch the same day! Two days later an absolutely gorgeous Ball arrived at my business.
Just a fantastic man to work with and I will be keeping my eye on The Sutor House website in case another time piece I cant live without shows up! Norm is just a great guy to do business with and I will defiinately do so again in the future!
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I’ve been dealing with the Sutor House for several years and have never had a bad experience. Norm is super easy to deal with and fair.
I have bought and traded several watches with Norm for over four years now. The watches I have received from him have always exceeded my expectations. On a personal level, his customer service is outstanding. He is quick to respond to inquiries, fair, honest, and direct. I consider him a friend who helps me with my watch obsession and I highly recommend him!
A pleasure to work with.
Norm is the best. Very quick to respond and definitely knows what he is doing. Whenever I am buying or selling a watch in the future. I’m calling him first.
Excellence.....
Mr. Sutor fulfilled a lifelong dream.
Excellent service, great selection, can’t go wrong with The Sutor House…..
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First Purchase
The BR 03-94 Horolum I purchased from Norm is absolutely fantastic. It is pre-owned with Norm’s promise that it would be in excellent condition. And that it is. I also need to say that, of all of the watch dealers I have transacted with over the years, I rate Norm’s personal service at the top of my list. He was even willing to give me his advice about different watch I want buy but from another party. That’s how good he takes care of his customers. And I will be a repeat customer.
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Have purchased a few watches from Norm in the last few months. Always has been amazing to deal with. Very fair on pricing and if any issues occur he is extremely helpful. Will buy more in the future. The best person I have delt with in the watch industry. Thank you
Once again Norm for making my purchase a fanatic experience !!
Fantastic selling experience
Norm was fantastic to work with. We agreed upon a price for the watch that I wanted to sell. I shipped the watch, Norm received it, and literally minutes later, I received the money. Just wow!
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I have watched this website for a couple of years and decided it was time to trade some watches. Any how I contacted them and Norm was super fast to respond! We made a trade and the watch was exactly as described and he did an fantastic job of keeping me up to date. I am looking forward to doing more business with him!
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Norm is great. I sold him some watches and he gave me a great price and got the money to me fast. I will definitely do business with him again.
Norm was by far the most efficient buyer I’ve dealt with. No hassle just great straightforward communication and swift payment. Next time I’m in the market for a watch I know where I’m going.
David C.
Norm has a great website. Better than Chrono 24, and more efficient. Stuff stays in the US, and not outside. Squale is a great diving watch, and wish I new of them sooner. I think I did, but overlooked them for some reason. A well built timepiece. Other than Seiko, best bang for the buck.
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It is wonderful to work with Norm. This is the second watch I have sold to the Sutor House. His is quick to respond and appraisals are fair.
Good afternoon, my purchase of an Omega Seamaster was an amazing experience. Quality watch, great seller communications and fast shipping.
The watch condition exceeded my expectations! Will definitely be doing business with The Sutor House again in the future.
I’m a repeat customer of Norms because of his fairness, prompt communication and fast shipping. Thank you for another flawless transaction.
New at this.
Judging from the reviews, Norm gets a lot of repeat business. I happened across him on eBay and found out that my son, the watch collector, is a frequent flyer at The Sutor House. Small world. I was very excited when my two pre owned purchases arrived today. Honestly, it was like opening up a new watch. They were in mint condition, obviously cared for with a great deal of pride in the process and the product. I look forward to working with Norm again soon. This could be addictive.
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Just received my latest purchase from Norm and The Sutor House – a Vintage VDB Historical Aqualung. Over the years I’ve traded, sold and purchased many watches from Norm. Lke so many others, I deal with Norm because of his outstanding customer service, quality and range of timepieces, and his passion for horology, which I’ve called on many times when seeking advice about a potential purchase. I highly recommend The Sutor House.
Tudor Black Bay Bronze 43mm
Smooth and great deal. Watch perfectly as described.
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As always a pleasure doing business with Norm!
I have done business with Norm multiple times and each time the experience of buying or selling my collection was amazing!. He is very honest and actually provides a lot of guidance around buying a watch which is to me is absolutely important. I will keep coming back for buying more in the future. I highly recommend doing business with Norm.
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Greg Ryan
What an amazing experience!
I was nervous about which watch to buy and norm was very patient
I was going to get an omega
Then changed my mind
Then changed my mind again
He was so kind and understanding
I ended up getting two watches!
Tudor pelagos with date blue
It is perfect!!
And an omega no wave black dial
It is also in such good shape!!
I am definitely going to be buying more watches from Norm!
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Always a great experience
Have bought, sold and traded watches with Sutor House. A perfect and professional experience every time. I can highly recommend this company to any purchaser. Keep up the great experience. I will be doing business again. Cheers
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I had a fantastic experience purchasing a watch from The Sutor House. Norm, provided exceptional service, ensuring a smooth transaction. The watch arrived promptly and in perfect condition. I appreciate the attention to detail and professionalism, making it a pleasure to do business with them.
Norm is amazing to work with! He answered all my questions quickly and clearly walked me through the trade in process. The Corrigia 01 Bronze that I received was expertly packaged and is truly amazing. The watch was is mint condition and was exactly what I was hoping for. I high recommend Norm and look forward to working with him again in the future.
Amazing experience over the last week here working with Norm.
Engaged him on trading in a few watches of mine that were not getting wrist time at all. He offered me a VERY fair trade-in value to apply towards the lovely Tudor S&G Black Bay Chrono.
VERY happy with my purchase, and 100% will be coming back to work with him again.
Great selection, easy to talk with, and shipping was fast and easy!
⭐️⭐️⭐️⭐️⭐️ all day.
I’m not sure I can say enough good things about Norm and the Suter House. It is such a pleasure to buy and sell watches with Norm. His knowledge about watches, appreciation for the idea of collecting timepieces and honesty in all dealings is rare these days. Not to mention solid communication.
I recently had to make some tough choices to part with some of my collection. Norm made it easy and offered a more than fair price.
I highly recommend The Suter house when looking for that special piece to add to your collection.
Very Happy!
First time at The Sutor House but I’m sure it won’t be the last! Bought a beautiful JLC Reverso Gran Sport from Norm. A full set with original box and papers in mint condition. It all arrived exactly as described and Norm was willing to help out a little with the price but still deliver it to my door with 2 day shipping. Very happy 🙂
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Just wanted to take the time out to let everyone know what a fantastic experience it was doing business with Norman. He took the time out to show me multiple pieces that I was interested in, all while having friendly conversation, in a zero pressure environment. I am lucky enough to live within driving distance of his operation and would absolutely recommend purchasing from Norman and absolutely will do so again. On top of his great selection and customer service, he also has the nicest business card I have ever seen. Thanks Norman, I hope to come back for that other piece in the near future.
I ran across this website from Chrono24. I was looking to part with some very nice pieces I had, so I reached out on a whim. Not only was Norm professional and very knowledgeable, he genuinely cared about the experience. In a few short conversations, he taught me a lot about timepieces and what I exactly had in my hands. He was not only fair on price, but timely with his payment. The transaction went flawlessly and I cannot thank him enough!!! Norm is simply the best!!!!
What I love the most about dealing with Norm is that he’s always consistent and replies promptly (even on weekends!). He’s helped me source a lot of watches through both trades and sales and he’s just a stand up guy who’s honest and gets the job done. Both parties are always happy and I appreciate that! Here’s my latest piece he helped me out with 🙂
Absolutely the best watch buying experience I’ve had !! Was unsure about which watch to buy from Norm. Chose one and a few days later ended up deciding on another watch. Norm was extremely helpful with my decision making. His trade in value was very fair and the buyers experience could not be better. Will definitely buy again in the near future!!! Thank you Norm for such a fantastic buying experience.
Outstanding watch!
Fast shipping.
Stellar Transaction
I can highly recommend working with Norm from Sutor House. Timely feedback on pricing, fast shipping, and great communication throughout the process. I was looking for a very specific type of piece to round out my collection of dive watches and Norm made it happen all within less than a weeks time from our first email exchange.
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I came upon The Sutor House / Norm as he was selling a used rare Panerai (complete set with papers) that’s difficult to source. I’m pretty comfortable making large ecomm purchases, but always a little nervous when it’s not a “corporate”-type entity. I checked out Norm’s reviews on here + eBay and everyone spoke so highly of him that I decided to do it. The communication was fantastic. We got a deal done within an hour on a Sunday afternoon; the watch was out for delivery on Monday, and received the next day in Miami. I could NOT have been any happier when the well-packaged watch arrived!
Listed “as-new” I naturally assumed some grade inflation (and pics are often difficult to truly decipher) but this was truly as-new… not a scratch, blemish or chip on anything. Absolutely beautiful! So pleased with the purchase and would definitely work with Norm again (and hope I do). Amazing experience start to finish!
Absolutely brilliant! Norm is AWESOME to work with, very knowledgeable and caring. I purchased 2 watches, IWC and Oris, both were in immaculate condition. Norm truly cares about customer satisfaction and experience. The communication was day, night, weekend, it didn’t matter, Norm was there for my MANY questions I had. Love my experience and am a customer for life.
Norm was terrific to deal with – fair, helpful and knowledgeable. I traded 2 of my watches for 2 Cartiers with a very strong personal reason for doing so and I am very satisfied with the outcome. Looking forward to our next transaction.
Another Fantastick Experience!
I highly recommend Norm and the Sutor House for your watch collecting needs, or in my case, obsession. For approximately half a decade, I have bought watches from Norm, traded watches with Norm, and sold watches to Norm. He is courteous, fair, and at this point, I honestly consider him a friend. He’s helped me acquire grail watches either through sale or trade, and I can’t thank him enough. I highly recommend Norm and the Sutor House! In uncertain times, he is honest, fair, and appreciative of his customers. Thanks Norm! Until next time, I for one appreciate you and highly recommend you!
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Absolute pleasure dealing with Norm for a recent watch sale. Great pricing, fast communication and payment. Hope to shop and trade here again.
Kaventsmann
Dealing with Norm was the smoothest watch buying transaction I’ve ever had! The watch was even better than in the photos, and it got here fast. Repeat customer for sure! Don’t hesitate to do business with Norm!
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I have done sales and trades with Norm several times now and am always pleased. He has amazing pieces, great communication and fast secure transactions. He’s a true gentleman!
Until next time….
The Sutor House is an excellent business to deal with! I’ve bought multiple pieces from Norman! Great business man and an absolute pleasure to deal with. Customer service is slipping in todays world. Here is stands strong. Lightning fast responses and great after purchase attention to detail. I own a lot of timepieces and I’m glad I’m a returning customer here. No glorified talking up here! The pieces are as described and if you want to have a care free experience from start to finish you know where to shop! The photo is the most recent purchase of multiple here!
I have bought and exchanged at least 1/2 dozen watches with Norm and what I can say is that it is ALWAYS seamless and fair!
Plus, he has some great watches in great condition and typically with paperwork. Never any surprises and a pleasure to deal with Norm!
Reading the other reviews – it looks like others feel the same… 👍🏻
Sold a watch to The Sutor House. Norm was responsive and process was seamless on selling to them. Within 24hrs had a quote. Shipped the watch to them and next day had the payment in my account. Overall smooth experience and would consider Sutor House if I was looking to sell another piece.
Seiko Prospex Transocean Chronograph blue face
This is the first watch I bought from Norm. The short answer is excellent service, prices and Norm is a real professional. I have been looking for a Seiko Prospex Transocean Chronograph. Most of the pre-owned ones I have seen are in Japan, no go for me for watches. I saw a black face on his site on sale, used and looked perfect, so I bought it. I then emailed Norm to see if he had the blue face I wanted. He did, he changed the order, I paid the difference and the next day the watch shipped out by fedx. The Sutor House is my first stop.
The watch is in superb condition.
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My second purchase from Norm, excellent transaction again. A fair trade-in value was given (better than most, I might add.). Just another pleasurable deal.
Thanks Norm!
Just A Great Experience All Around
So I have been doing business with Mr. Sutor for just over a year now and I have nothing negative to say whatsoever. From watch trades, outright sales, or just sharing interest in interesting timepieces the experience is nothing short of flawless. I’d highly recommend you consider The Sutor House for your next watch related endeavor. Whether you’re buying, selling, trading, or just browsing you’ll leave feeling comfortable and satisfied.
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Just completed my first purchase with Norm, and I couldn’t be happier. Sometimes it seems like customer service is a lost art, but not at the Sutor House. I’d been looking for a specific Stowa flieger for several weeks when I came across one on the website. I sent an inquiry about the piece and put a kettle on for tea. Before the water had finished boiling, Norm had messaged me back. By the time the cup was done steeping, we’d agreed on a very fair price for purchase and shipping. I remitted payment in the evening on the West Coast, and before I was awake the next morning, Norm had already shipped and emailed the tracking number. Watch arrived on time, perfectly packed, and exactly as advertised.
My only complaint is that Norm made the process so smooth and easy, I’m probably going to buy more watches that I really don’t need!
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Service and Quality
Norm is the best. He treats you right and makes fair deals with you. I would not hesitate to make a trade with Norm and the “Sutor House ” again.
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What a great way to buy a watch. Norm at The Sutor House made the process easy and fast assisting me via text as I navigated PayPal
to make the shipping deadline on a Wednesday
afternoon..in order to receive my watch before the weekend. He went above and beyond to help this first time customer. I look forward to working with Norm again soon!
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I purchased a Ball watch from The Suter House. The transaction went through seamlessly, and it was a pleasure dealing with Norm. I spent quite a long time comparing the watches available on the site where there is ample info. I won’t hesitate re return to the business next time a I looking for another watch.
I just completed a trade with the Sutor House and couldn’t be happier.
Norm was an absolute pleasure to deal with. His offer for my two trades was very fair, he was incredibly responsive to all of my messages, and my new watch arrived very quickly and in superb condition. From the initial inquiry, the entire transaction was completed within one week including transportation time from across the country. Incredible!
I would not hesitate to make another purchase from Norm and the Sutor House. I have enjoyed this hobby for over two decades and have purchased from multiple dealers. I am happy to share that this has been one of the best and smoothest experiences that I have ever had.
A real pleasure working with Norm (for the third time). The first time was a straight sale. The second time, I traded in a couple of watches and received a beautiful watch plus some cash back in the transaction. This transaction also included trading two watches for one, with a little cash on top from my side. All transactions have been smooth, start to finish, with super quick shipping. The Omega watch I received is exceptional… just as described.
Best place on the web to do business with . Great selection a pleasure to buy,sell and trade with. A professional in times when they are rare .
Great Service
I was looking to reduce/condense my collection and trade out 11 watches. Norman was the only dealer out of maybe 25 I contacted that gave any real time. He gave me a trade price, but I couldn’t find a watch to trade for, but I would check back…then I forgot… Came back months and months later and found one! Emailed Norman and we agreed on a trade, 8 for 1. And he stayed true to a value that was many, many months old and the market changed. I don’t think another dealer would do that, but I felt he sincerely wanted to make the customer happy. He was under no obligation to stick with an old quote. It was a Win/Win. And I LOVE my Panerai Destro 368. Thank YOU Norman. Appreciate the GREAT service!
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It was a pleasure to deal with Norm from initial trade in discussion to delivery of Boldr Carbon watch. The communication and service provided was excellent, I will not hesitate to use Sutor House again.
First purchase from Norm. He had excellent communication and the watch arrived in mint condition. He packed and shipped it priority. Thanks for the great transaction. It won’t be my last !
Truly a Professional
Found Sutor House online while searching for a specific Linde Werdelin. Dealing with larger amounts of money for any good online can be scary, even I was apprehensive, however, after reading through reviews both on his site and eBay page, I decided to give it a shot.
Norm is a professional in all aspects, he was in constant communication through the whole process with great transparency, putting me at ease with my purchase. I will definitely be doing business with him again and will recommend him to friends and family.
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Norm is rock solid. Have done sales and trades seamlessly. A true professional!!
A real pleasure working with Norm (for the second time). The first time was a straight sale. This time around I traded in a couple of watches and received a beautiful watch plus some cash back in the transaction. The transaction was smooth, start to finish, with super quick shipping of my Steinhart and receipt of payment. The watch received is exceptional… just as described.
Thanks a bunch Norm… I’ll be back for more!
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Just completed another trade with norm. I have bought from, and sold to norm over the years.
His prices are fair. His shipping is amazing. His communication is second to none.
He has taken the time to ship to Australia. And has explained things that I didn’t have any experience with.
Norm is a true gentleman of the hobby.
I have no hesitation saying that norm and I will do business again in the future.
I found Sutor House online and have been absolutely blown away by Norm’s business ethic’s and honesty. It has been a pleasure doing business and hope to do more with Norm in the future. Thank you
I have sold multiple watches to Norm and am always very pleased with the communication, price offered and prompt payment. If I wasn’t trying to thin my collection I’d be buying more than I sell, he has a great selection. Highly recommended!
Unconditionally excellent!!
On my way to finding watches that I could really bond with I collected a lot of beautiful watches. When I decided to trim the collection, I reached out to Norm. He was tremendously helpful and offered a more than fair price. He kept in communication and made the transaction happen quickly and easily. I look forward to doing business with Norm again.
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Norm Is a great guy and true to his word. I wouldn’t hesitate to do business with him again!
Norm is a fantastic guy to deal with and a true man of his word and has quality timepiece always ready to work with you
Just acquired the “holy grail”panerai!
The A series pam 001 1997 luminor marina in beautiful condition and norm made it possible. Once again thanks norm.
That fact that hes open to trades where other dealers arent is a massive bonus!!! His customer service is top notch. Im 2 for 2 with norm. Thanks again!
Another grand slam from the sutor house. Thanks norm your the best!!!
I have bought multiple watches from Norm and traded several watches for cash and trade over the past half of a decade. He’s quick to respond, fair, and a great guy to work with on getting your dream watches. I highly recommend the Sutor House. Norm is a good guy who cares about customer service, earning loyal repeat customers, and he is also very knowledgeable about many diverse watches, micro brands, and collectors needs and quirks. Norm, thanks for your trust and the watches. I appreciate you!!!
Trust
My review is about trust. I sent Norm 2 watches for trade, and he sent me the watch that I traded for without even seeing the watches. no one in this business does that, and I can appreciate his dedication to his customers. Norm is a credit to our watch community. Thank you Norm for being there for me.
Will
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Amazing trades
Norm and I quickly came to an agreement on a multi watch deal and there were no surprises. I sent him the watches to review and assess and we successfully came up with a trade vale which I applied to his inventory. The watches arrived on time and in expected condition.
Thanks!
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Great Experience!
I had several loved, but unfortunately rarely-worn, watches that needed new homes. I found Sutor House and had a great experience all around. Norm was terrific to deal with: he always responded quickly, answered all my questions, offered a fair price, and turned around payment to me immediately. Working directly with Norm was so much easier and faster than going through the hassle and risk of selling each of these watches myself to private buyers. I definitely recommend Norm and Sutor House!
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Save Norm and Sutor House in your contacts list because you will want to do business with him again. Been collecting and trading for years online and I can say this was one of the easiest and most rewarding experiences I’ve had. Very happy.
Transacting watches online is a treacherous journey, particularly when you live outside the USA and Europe. You need trusted advice on your watch. You also need know-how on international shipments, paperwork and banking. Norm and The Sutor House proved themselves top of the game. Would recommend. Will use again.
i’ve dealt with norm several times and he has always been fair and professional, highly recommended
Very smooth transaction on a watch I’ve been hunting down for many years. Great very fast communication, fair prices on my trade and prompt shipping. I wish more dealers could be this professional and friendly. Will definitely keep your site on my bookmarks bar for future purchases.
Great selling experience!
Sold Norm a collection of 11 watches. Great communication. Fantastic service and a great offer on my watches. Highly recommended, can’t wait for our next deal!
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Sutor House Above and Beyond Professional
I was in search of my holy grail watches, and I discovered Norm and Sutor house website. Norm had my Grail Crepas L’Ocean and Oris Chronograph watches. We discussed options and how to proceed forward. Norm gave me many options and bent over backwards to work with me. When you find a business owner who goes out of their way to make sure your buying experience is amazing especially for high quality watches you appreciate them and their professional nature.
Norm goes out of his way to make sure you understand what you’re purchasing and gives advise which helps when you’re trying to figure out the best watch for your money. Buying from Norm and Sutor house is like buying a Ferrari from your mom and dad. You know they won’t over charge and they love helping you out that is what Norm does.
Buying these two watches has been the best watch buying experience I have ever had, and I have bought many a high-end watch.
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I contacted several vendors that dealt with vintage and unusual watches trying to determine the value of a watch I received through an estate. Norm was the only person to responded with information and an offer. His communications and transactions were seamless. I would recommend his services.
I have bought a number of watches from Norm, always at a great price and excellent service. Top notch quality, secure shipments. You can’t go wrong. It’s the first website I open in the day to see how I can expand my collection and deplete my bank account.
Gustav
Have done business with Norm several times and have found it pleasurable each time. Have gotten knowledgeable input and each transaction has been without flaws. For buying or trading he is one of the first I look to.
Grand Seiko Diver
Norm was a huge help getting my first Grand Seiko!
Norm responds to every message very quickly and was really pleasant to work with. We quickly came to a very fair agreement for a trade.
Communication was perfect every step of the way.
I am definitely a fan of Norm and SutorHouse. This will not be the last watch I get from them.
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Great experience! I had had the pleasure of dealing with Norm a few times now. He is extremely fair and fun to trade with. A ++
I look forward to future deals and purchases in the future.
Thanks for the great deal on an amazing watch. My Zixen GMT is a superb watch in all respects. I’ll be buying another watch from you soon.
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Sutorhouse is the place to go for your next watch. I have purchased/traded for 3 of their watches and they are exactly as described and packaged and shipped perfectly. I believe this is the beginning of a beautiful relationship!
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Being several thousand miles away should not deter you from dealing with Norm. I live in he UK and Norm facilitated a swap for a watch I had wanted for quite some time. Norm has a deep understanding of customer requirements and works hard to reach a mutually beneficial relationship.
I for one would recommend him and would even consider him a friend of mine now.
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As you can imagine, any online purchase is inherently risky. Making a high dollar purchase further complicates matters. Several weeks ago I made an online purchase with trade via The Sutor House. As you can imagine, sending money plus watches for trade with nothing in return at the time of the transaction can be unnerving. Norm Sutor hand held me through the entire process, start to finish. Upon receipt of money and trade, I received my watch in short order. The watch was perfect and the entire transaction was seamless. So much so, I ordered another watch!!
If you are contemplating an online purchase and have any apprehensions, I highly recommend you give The Sutor House a close look. They are honorable, have great integrity and they have great products. You will not be disappointed.
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